Refund policy

At BreezyFeed, we happily accept returns on all full-priced items within 14 days of delivery. You'll receive an online store credit with a generous 36-month validity plenty of time to find something you love!

To be eligible for a return, your item needs to be in the same condition as when you received it—unworn, unused, with tags, and in its original packaging. Don’t forget to include your receipt or proof of purchase as well! 

To start your return, just send an email to our team at info@breezyfeed.com.au with your name, order number, and the item(s) you’d like to return. Please allow 2-5 business days for us to process your return once we’ve received it.

Please note that the cost of return shipping is the buyer's responsibility, and we can’t issue your store credit until we have your items back.

BreezyFeed has the right to reject a return if they do not meet the above conditions. In this instance, we will contact you and organise to send back the return.

Returning your goods:

Please ensure to include your name and order number on any return so that we can process this efficiently for you.

Please send via a tracked postal service to ensure your parcel does not go missing. BreezyFeed is not liable for any missing returns and we can only process your return once the original has been received back into our warehouse.

Return address:
To Be Confirmed (as required)

What if my product is faulty or damaged? 
We're so sorry to hear that you've run into an issue with your product! We’d love to help you get it sorted out as quickly as possible. To help resolve this, please email your name, order details, and images of the item to info@breezyfeed.com.au, and we will ensure that you’re taken care of.

We have a 4 week window for faulty claims (this doesn't cover normal wear and tear or incorrect care). Under Australian Consumer Law, if the issue is minor, we can offer a free repair, a replacement, or store credit. If it’s something more serious, you can choose between a replacement, store credit, or a refund.

https://www.accc.gov.au/consumers/consumer-rights-guarantees/repair-replace-refund

Thanks so much for your patience, and we’ll do everything we can to make this right!